Reference

How 9k99 Handles Your Personal Information

Your account data, payment details, and browsing activity on 9k99 are handled with clear rules about what we collect, why we collect it, and how long we keep it.

Data collected with your consentbKash, Nagad, Rocket payment data protectedRight to access and delete your dataBangladesh-region eligibility applies
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9k99 How 9k99 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Security and transparency are built into how we run accounts on 9k99. Here is what that looks like in practice across the four areas that matter most to you.

Account Security Your account is protected with password hashing and session tokens. We recommend enabling any two-step verification option shown in your account security settings to add a second layer.
Cookie Use We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage non-essential cookies through the cookie preference panel on the site.
Data Retention Active account data is kept while your account is open. After closure, we retain only what applicable law requires, then delete or anonymise the rest on a rolling schedule.
Requesting Changes To access, correct, or request deletion of your personal data, contact support via live chat or email with your account details. We will confirm receipt and handle your request under applicable law.
PRIVACY CONTACT

Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right place to start. We aim to respond to data-related requests within a reasonable timeframe, and we will let you know if we need more information to process your request.

Team online

Live Chat

Open the chat widget inside your account dashboard to reach our support team directly about any privacy or data question.

Email Support

Send your data request or privacy concern to our support address. Include your registered account details so we can locate your record.

Account Settings

Some data corrections — like updating your contact number or wallet details — can be made directly from the account settings page without contacting support.

Common Questions About Your Privacy on 9k99

Real questions from people who want to understand exactly how their data is used before they open an account or make a deposit.

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. We also log device and session data each time you access the platform.

Transaction references are stored to reconcile your deposits and withdrawals. Full wallet credentials are never stored on our side — those stay within the bKash, Nagad, or Rocket systems.

Yes. Contact support via live chat or email with your registered account details. We will locate your record and provide the data we hold, subject to applicable local law.

Submit a deletion request through live chat or email support. We will process it in line with applicable law, which may require us to retain certain records for a defined period after closure.

We share only what is necessary with payment processors like bKash, Nagad, and Rocket to complete your transactions. We do not sell personal data to advertisers or unrelated third parties.

Access to 9k99 and the rights described in this policy depend on your local law and eligible regions. If local law grants you specific data rights, we will honour them to the extent required.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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