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Understand the Rules Before You Open an Account

Access to 9k99 depends entirely on the laws of your local jurisdiction and whether your region is eligible. Read these terms carefully — they set out what we expect from you, what you can expect from us, and how your account and transactions through…

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket scopeRegional law compliancePolicy update rights
9k99 Understand the Rules Before You Open an Account
LEGAL CONTACT PATHS

Reach Us for Legal and Account Queries

If you have a question about your account status, a payment dispute involving bKash, Nagad, or Rocket, or a request relating to your personal data, our support team handles these through the channels below. Response times vary by channel and query type — legal and account-restriction matters are prioritised.

Live Chat Support Open a live chat session from your account dashboard for account restrictions, eligibility questions, or transaction disputes. This is the quickest path for urgent legal account matters.
Email for Formal Requests Send formal data requests, account closure notices, or written legal queries to our support email. Include your registered account ID and the specific policy area you are referencing.
Help Centre Articles The help centre in your account settings contains policy summaries, terms updates, and wallet-specific rules for bKash, Nagad, and Rocket transactions in supported regions.
HOW WE HANDLE YOUR DATA

Account Security and Data Practices at 9k99

We collect only the data needed to operate your account, verify transactions, and meet any applicable compliance requirements. Data related to your deposits and withdrawals via bKash, Nagad, or Rocket is retained for the period required under relevant financial and operational obligations, after which it is deleted or anonymised.

Account Data Retention We keep your account and transaction records for as long as legally required. After that period, personal identifiers are removed. You can request a summary of what we hold at any time through the account dashboard.
Cookie and Session Policy Cookies are used to maintain your session, remember account preferences, and measure how sections of the site are used. You can adjust cookie settings in your browser, though some account functions depend on session cookies to operate correctly.
Access and Correction Rights You have the right to request access to the personal data we hold, ask for corrections if something is wrong, or request deletion where there is no legal requirement to retain it. Submit these requests through our support email channel.
Security Measures on Your Account Account access is protected by OTP verification linked to your registered mobile number. Any change to your bKash, Nagad, or Rocket withdrawal details triggers a re-verification step before the new details take effect.

Common Legal Questions from Our Account Holders

These are the questions we see most often about account eligibility, data rights, and legal obligations. If your question is not here, the help centre in your account settings carries the full policy documentation.

Access depends on the laws in your local area and whether your region is eligible. You should confirm that using this platform is lawful where you are located before opening or continuing to use an account.

Accounts found operating from ineligible regions may be restricted or closed. Any unsettled balance at the time of restriction is handled according to the account terms, and you can raise a dispute within 30 days through live chat or email support.

Send a data access request to our support email, including your registered account ID. We will respond within the timeframe required under the applicable data policy and provide a summary of what we hold.

Yes, where no legal or financial obligation requires us to keep it. Submit a deletion request by email. Records tied to bKash, Nagad, or Rocket transactions may need to be retained for a minimum compliance period before deletion is possible.

Contact us via live chat or email within 30 days of the restriction notice. Include your account ID and the reason you believe the restriction was applied in error, and our team will review the decision.

We may update these terms when there is a change in how we operate or when regional requirements shift. Significant changes are notified through your account dashboard and take effect on the date stated in the update notice.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.